This policy explains how the confidentiality of information shared in connection with enquiries and requests for information, products and services through ersenmakina.com, operated by Erşen Makina & Kalıp (“Erşen Makina”), is handled. Details of personal data processing are provided in the Personal Data Protection Privacy Notice (KVKK), and information about cookies is provided in the Cookie Policy. This policy is not a declaration of explicit consent or a membership agreement.
Information you submit through our communication channels, such as your name, surname, telephone number, email address, business details, correspondence address and message content, is handled to the extent required by your request. It is used on valid legal grounds to answer your questions, provide requested product or service information or quotations, follow up communications, fulfil contractual and legal obligations and protect rights.
Please do not share personal data unrelated to your request, special categories of personal data or unnecessary information about other people. Submitting a contact form or requesting a quotation does not constitute general permission for advertising or marketing. Separate procedures must be followed for activities requiring consent or permission to send commercial communications.
Necessary technical and organisational measures are taken to prevent unauthorised access, unlawful use and disclosure of personal data. Access is restricted to the authorisations and purposes required for the relevant work. Absolute security cannot be guaranteed for internet transmissions or electronic storage; this does not remove statutory data security obligations.
Information may be shared with relevant software and technical support suppliers only to the extent necessary to handle requests and deliver services, and with competent public authorities and judicial bodies where required by legal obligations or the protection of rights, in accordance with applicable legislation. A user or membership agreement does not authorise unrestricted sharing. The Personal Data Protection Privacy Notice (KVKK) explains recipient groups, purposes and legal bases.
Where personal data is transferred abroad, the requirements of Article 9 of Turkish Personal Data Protection Law No. 6698 must also be met, and information about the relevant processing must be provided.
Personal data is retained only for the periods prescribed by applicable legislation and for as long as necessary for the processing purpose. When the grounds for processing cease to exist, data is erased, destroyed or anonymised in accordance with legislation. Records necessary to establish, exercise or protect a right may be retained for the period needed for that purpose.
The Cookie Policy explains the general functions of cookies, preference management and the relevant data processing principles. Visiting the website or reading this policy does not constitute consent to cookies that require it. The cookie and data transfer features of third-party services in use must be assessed separately.
If you follow a link from this website to an external website or service, you are advised to review the relevant provider’s privacy information. An external service’s policy does not replace Erşen Makina’s responsibilities for its own data processing activities.
Your rights under Article 11 of Law No. 6698 and the application methods are explained in the Personal Data Protection Privacy Notice (KVKK). You may submit a written request meeting statutory application requirements to OSB 8. Sokak No: 27, 38070 Melikgazi/Kayseri, Türkiye. You may also apply to [email protected] using a secure electronic signature, mobile signature or an email address previously provided to us and recorded in our systems. Use of a particular application form is not mandatory.
Applications are handled as soon as possible and no later than thirty days, depending on the nature of the request. If processing a request entails an additional cost, only the tariff prescribed by applicable legislation may be applied.
This policy may be updated to reflect changes in legislation or data processing procedures. Updating the text does not itself create a legal basis or explicit consent for a new processing purpose. Any necessary additional information and consent procedures are completed separately before the relevant processing begins.
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